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Our client is a leading retail group representing some of the most popular, developing and diverse brands within retail. The organization covers wholesale and retail trading across international brands including clothing, shoes, home wares and perfume for men, women and children.

They are an expanding and developing company moving into new areas and new locations across the Middle East. We are looking for an experienced Area Retail Manager to be based in either Saudi Arabia or Lebanon with initial training in UAE within their global home wares and furnishings retail division.

Reports to: Retail Operations Manager

Supervises: all Show Room Managers in his area

JOB OVERVIEW:

Responsible for the management of respective showrooms in their area and ensuring sales targets. The goal is to improve the commercial performance of the showrooms in their area, working towards an increased market share by exploiting opportunities, maximize profitability, increase customer satisfaction and ensure continued business growth. A major part of the job is managing, developing and motivating staff to increase sales and improve efficiency.

KEY RESPONSIBILITIES:

Retail Administration

• Study competition regularly and stay ahead of the competition, send regular feedback to the Senior management on competition
• Increase the brand’s market share in the area
• Maintain best retail standards in all showrooms as per market positioning of the brand
• Ensure that customer satisfaction is maintained at the highest level in all stores
• Co-ordinate with Customer Relations Supervisor to maintain higher level of customer satisfaction in deliveries and fixing of furniture
• Ensure right product is available at the right time in all stores
• Ensure replenishments from Warehouse is done on time to avoid losing opportunities
• Initiate timely action on slow moving and non moving products
• Furnish regular product feedback to the senior management and the buying department
• Keep the buying department informed of the product requirement for the area
• Directly supervise the visual merchandising function to ensure that they support the brand and intended theme
• To work closely with the Inventory Controller for better Inventory control

Showroom Administration

• Prepare stores for events like sale, promotions etc
• Ensure that all equipments, fittings in the showroom are in good condition and working properly
• Ensure that customer utility areas like prayer room, toilets etc are always kept clean
• Ensure that the back store is arranged properly and kept clean
• Supervise disposal of damage items
• Assist the Showroom  Manager in handling customer complaints
• With proper planning and space allocation, ensure that co-ordinate ranges are displayed together
• Ensuring right mix of staffing across all showrooms
• Oversee the scheduling of  staff related activities (Leaves, Off’s , Vacation etc)
• Train/ Assist Showroom Managers in conducting monthly staff meetings
• Ensure that showroom/ shift timings are maintained
• Wherever stores are in a mall, maintain good relationship with mall management and get best service from them

Staff Wellness and Development

• Develop and train staff in advance for future requirements within the area/ company
• Train all Retail staff to give a good feedback of the performance of their sections
• Ensure that all new recruits understand their job and settle down well within the company
• Assist Showroom Managers in Grievance Handling and disciplinary actions within Showroom affairs
• Ensuring skill development of showroom staff through Job rotation and on the Job training
• Monitoring and appraising the performance of showroom staffs in coordination with Showroom Managers and developing individual career plans

ESSENTIAL REQUIREMENTS:

·         A strong, motivational and enthusiastic leader

·         7 to 15 years of experience in Retail

·         At least 2 years of experience within Home Decor, Furniture & Luxury Products

·         Must be fluent in Arabic

·         Should be flexible with travel. The training will be in UAE and then moving to Saudi Arabia or Lebanon

BENEFITS:

·         Salary should be used as a guide only and will reflect levels of experience, responsibility and interview performance

·         Base salary as a guide up to 12000 - 15000 AED per month/ $40k to $50k USD per annum

·         Excellent benefits package will be provided meaning that the total package could reach up to $80k USD per annum or more

·         + Bonus + Incentives

To apply in confidence please email your CV to natalya@frgr.org

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