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+ NEW VACANCY +
SHOWROOM MANAGER
Leading Home
Furnishings Retailer
TAX FREE UAE, QATAR, KUWAIT, OMAN, KSA
dorota@frgr.org
Our client is a leading retail group representing
some of the most popular, developing and diverse brands within retail. The
organization covers wholesale and retail trading across international brands
including clothing, shoes, homewares and perfume for men, women and children.
They are an expanding and developing company
moving into new areas and new locations across the Middle East. We are looking
for an experienced Showroom Manager to
join their global homewares and furnishings retail division.
Locations Available: UAE, Qatar, Kuwait, Oman, Saudi Arabia
Open to all nationalities: Arab
National/ UK/ South African/ Indian very welcome
OVERVIEW
The job holder will be responsible for
managing the P&L and driving sales for the store through efficient store
operations, visual merchandising,
customer service delivery, motivation and retention of store personnel
and adherence to company norms.The job holder is also responsible for sponsoring and coaching the team.
KEY
RESPONSIBILITIES
- Effective
resource planning for customer service
- Ensure regular training of
store staff on all aspects of customer service,product knowledge and
selling skills
- Implements a high standard of
customer focus within the store
- Regularly assesses customer
service standards within store
- Create seamless customer
service orientation among store employees by ensuring timely and efficient
customer service
- Ensure customer needs are met
and complaints/ queries are resolved in a timely manner
- Assess mystery shopping feedback and prepare action
plan for improvement
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Achieve the revenue targets for the
store
·
Achieve target productivity metric
(sales per person per day, staff per sqft) for the store
·
Actively seeks ways to achieve or
exceed shop sales targets
·
Monitor and control expenses
(overtime, local, stock and consumables) through efficient store operations
·
Interpret and act on operational profit and sales
reports generated through finance and focus on improving under-performing areas
·
Monitor
sales performance against last year, last week and budget on a daily and weekly
basis and to give feedback to managers and also to communicate to staff
- Ensure accurate
stock merchandise and management (stock ageing, stock loss, space
management) within the store
- Oversee and monitor all point
of sales activities in the store which includes - sales transactions,
tracking customer orders and payments, registering sale and maintaining
inventory updates, providing service, handling returns and refunds, gathering
consumer data for feedback
- Oversee and monitor the
inventory management in the store (stock availabililty, order management,
back store management, stock movement within store)
- Ensure that the store is in
compliance with the company policy for all employment and state laws,
including wage and hour, human rights and equal employment opportunities
- Ensure the company policy and
procedures are communicated in a timely manner and adhered to
accordingly
- Oversee cash transaction
entry and management (petty cash, pos cash elements, change floats)
- Regularly audit own store
administration and resolve any issues
- Monitor and continuously seek to understand
commercial environment, local trading patterns, competitor activity and
market trends in the retail sector and their impact on store
- Monitor and handle customer complaints and
take corrective action in line with Company policy
- Maintain high standards of visual appearance
throughout the store including all non-retail areas
- Maintain window and in-store displays to a
high standard in line with merchandising guidelines
- Prepare and review store reports on sales,
commercial profit and stock ageing (slow moving, fast moving and non
moving items)
- Execute price revisions within the store
- Maintain a high level of store health and
security for company assets, cash, stock and customer property
- Ensure seasonal peaks, important trading/ promotional
events are taken account of when preparing forecasts and staff rosters
- Ensure store
expectations and priorities are communicated to staff
- Review and provide
regular feedback on staff’s performance against expectations
- Carry out regular
and relevant in-store training and enroll staff on relevant Learning and
Development courses
- Support induction of new recruits through
buddy system
- Monitor staff welfare (staff accommodation and
transport) and facilitate complaint resolution
- Oversee staff development and drive motivation
levels of the store associates
- Ensure effective resource planning and
succession planning
ESSENTIAL
REQUIREMENTS
- High School Diploma essential
- Graduate/ Post-graduate degree in Business Administration
with specialization in Marketing very welcome
- 3-5 years of experience in Manager position
- 2 years in
retail industry heading one complete section/department
- Good Knowledge of retail processes and retail
industry
- Ideally will have experience in Home Stores/
Furnishings/ Furniture/ Lifestyle retail
- Fluent English
KEY SKILLS
- Result
orientation
- Teamwork & collaboration
- Communication skills
- Proactiveness and flexibility
- Report writing skills
- Leadership skills
- Coaching and Mentoring skills
- Customer service orientation
- Good Knowledge of Merchandising, Stock
Management and Inventory processes
BENEFITS
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This should be used as a guide ONLY and will
reflect experience levels and interview performance
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Base salary up to 12k - 14k AED per month / $48k
USD per annum
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In addition, excellent benefits package including
accommodation and transport
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Tax Free
To
apply in confidence please email your CV to dorota@frgr.org
FIRST
RESORT GLOBAL RECRUITMENT
Leaders
in Executive Level Recruitment Worldwide
www.firstresortrecruitment.com
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