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LOYALTY PROGRAM MANAGER

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LOYALTY PROGRAM MANAGER

Leading Supermarket Group

Riyadh, Saudi Arabia

OPEN TO ALL NATIONALITIES

tilly@firstresortrecruitment.com

 

 

Our client is a leading retail group representing some of the most popular, developing and respected brands within food retail – Supermarkets, Hypermarkets, Convenience stores and Malls.

 

They are currently looking for an experienced Loyalty Program Manager for their expanding team in Riyadh. This role is open to all nationalities who have strong experience in Food Retail.

 

 

KEY RESPONSIBILITIES

  • Develop and project manage an advanced multi-channel loyalty programme for all brands
  • Oversee the design of the loyalty programme and all related features
  • Develop and implement the business CRM & loyalty strategy to improve acquisition and retention of customers
  • Drive growth and development of the Loyalty Card discount scheme to deliver positive change to membership volumes, purchase behavior and attrition
  • Define, implement and manage all marketing communications with Card members via email and direct mail
  • Manage the existing Loyalty Card helpdesk team and all operational functions of the scheme including budget management, customer services queries, management of stock items and development of customer facing materials
  • Ensure the smooth transition of the Loyalty Card scheme into the broader loyalty plans
  • Work with other internal departments to ensure all loyalty features are executed in all sales channels
  • Work with all existing agencies and suppliers to develop the service received and identify more efficient ways of working
  • Provide ongoing competitor and high street awareness of CRM and loyalty developments

ESSENTIAL REQUIREMENTS

 

  • 5 years experience in developing commercial Loyalty programs in a leading retail company
  • At least 3 years in a Management/ Supervisory role
  • Technical and Managerial experience in designing, developing programs and marketing integrated systems and building clients' database
  • A dynamic personality with a desire to succeed
  • Experience in Saudi Arabia or the Middle East very welcome

 

SALARY

 

  • Salary package will depend on experience levels and interview performance and should be used as a guide ONLY

 

 

To apply in confidence please email your CV to tilly@firstresortrecruitment.com   

 

FIRST RESORT GLOBAL RECRUITMENT

Leaders in Executive Level Recruitment Worldwide

www.firstresortrecruitment.com

 
Reference : 0
Contract type : Permanent
Job(s) available : 1
Experience required : 5-7 years
Studies level required : Professional qualifications
Working place : Riyadh, Saudi Arabia
Creation date : 11/05/2011

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