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Our client is a leading retail group of companies operating across
Saudi Arabia. They operate across the Kingdom with a large multicultural
workforce and many retail sales outlets.
We are looking for an experienced Area Manager of Hypermarkets and Supermarkets to lead their growing
team in either Riyadh or in Jeddah, Saudi Arabia.
JOB OVERVIEW
Deliver operational key performance
indicators and lead the super market operations on a divisional basis, and
execute plans to deliver the shopping experience and our commitments to staff.
KEY
RESPONSIBILITIES
- Ensures all managers have personal objectives
and KPIs which cascade down the department deliverables, regularly reviews
performance and provide annual performance rating for his direct reports
- Role models the ethics and values of the
business, demonstrates cultural sensitivity, and maintains high personal
visibility in his own and other departments
- Plans and monitors training needs, provide
professional coaching to managers to ensure that they have the
professional capability to fully deliver in their role and that they are
working on a personal development plan
- Plans and supports talent management and
succession planning within his department and ensures all senior managers
have a career plan
- Motivates employees and monitors employee
satisfaction within his department and plans and executes plans to improve
it
- Ensure optimum structure for his department
and that positions are properly staffed and maintain high retention rates
- Provide individual feedback to store managers
- Receive reports (sales, NIS, availability…etc)
monitor store managers performance in dealing with issues and help them
solve it by taking it to a higher level if needed
- Instruct and advise managers on how to
overcome less than budgeted performance
- Implement cost controls and monitor results
providing regular feedback and guidance to SM’s
- Prepare manpower budget for the stores (head
count and allowed spending) based on sales, selling area, season….etc)
- Receive monthly report of cost of supplies and
usage and apply measures to optimize cost
- Monitor store performance on utility cost,
ensuring that the stores follow the right procedures to save cost
- Ensure on shelf availability by implementing
controls and monitoring results providing regular feedback and guidance to
store managers
- Receive the various availability reports
(KVIs, promo items, private label…etc) bench mark the performance against
other divisions and provide feedback to store managers, and
advise/instruct store managers to fix the ordering issues
- Ensure implementation of all operating
standards in his division by implementing controls and monitor achievement
providing regular feedback and guidance to SM’s
- Perform spot checks on a regular basis and
take corrective action
- Monitor reports and follow up with store
managers on actions taken to fix the problems
- Ensure that display contracts are implemented
by spot checking in stores and give feedback to managers
- Perform a spot check on the store safe on
monthly basis
- Optimize people productivity by Implement
control and monitor achievement providing regular feedback and guidance to
SM’s
- Monitor productivity reports on a weekly basis
and change head count accordingly
- Ensure safety and hygiene standards are
implemented
- Spot check stores and provide feedback or take
corrective action
- Implements, monitors and ensures training
takes place to achieve all targets
- Contributes to meetings with other departments
and monitor implementation
- Provide feedback to other departments from
store point of view
- Communicate company plans for various projects
to store manager level and ensure that it is cascaded down to all levels
- Follow up on implementation
- Ensure implementation of customer service
standards
- Deal with customer complaints and suggestions
and support store managers in resolving issues
- Monitors training and results achieved
- Support new store openings by identifying
potential employees to move to the new stores, training them in existing
stores
ESSENTIAL
REQUIREMENTS
· Open to all nationalities
· With a
minimum 5 years experience managing large scale operations in retail
· Experience with large Hypermarkets and
Supermarkets required
· Overseeing more than 1 location very
welcome
· At least 1/2
years in Supermarkets/ Hypermarkets preferred
· Strong
leadership skills and excellent communication skills
COMPENSATION
& BENEFITS
· Salary package will reflect experience
levels and will depend on the candidate
· This will include a high quality
benefits package – accommodation, transport etc
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