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DIRECTOR OF CREDIT & COLLECTIONS- Leading Telecomms Company-
Our client is a leading Telecoms company in the Middle East. They have an outstanding reputation for delivering quality, innovation and reliability. They work with international companies on special projects and have a large multicultural workforce We are looking for an experienced Director of Credit & Collections to join the team in Jeddah, Saudi Arabia.  Arabic Nationals only Reporting to: VP, Business CareDirect reports: 2Total reports: 15 OVERVIEW OF ROLE Manages the Credit Analysis and Collection Teams to ensure the timely and accurate credit, billing, customer/partner interactions. Oversees the responsibility for ensuring revenue is achieved or exceeded by providing seamless support to sales, finance and operations. Manages the Credit and Collections of all business accounts to ensure customer payments are made on time, customer credit levels and risks are managed properly and customer upgrades and rewards are evenly distributed KEY RESPONSIBILITIES Unit Strategy Ensure the Receivables are current and collections strategies are adhered to in order to drive balance with customer service while meeting KPI targets ·         Manage all organizational changes to achieve maximum productivity and gain the most efficiency while continual cost reductions are reviewed Internal Cross Departmental Communications·         Liaise with all Business Care directors to forecast the customer’s complaints and areas that need development. Communicates with Finance to oversee all issues that need exceptional treatment Collection Threats Provides continuous support to all collection requirements until all unit target is properly achieved   ·         Ensure all tools are periodically checked and upgraded so all collection threats are minimized Performance Monitoring Retrieve unit performance KPIs on an ongoing basis and focus mitigation efforts on key pain points – leverage Reporting and Analysis team to provide frequent and specific reports as per requirements ·         Pinpoints areas for improvement in internal processes along with possible solutions and approves team members' time and expense reports in a conscientious and timely manner System Analysis Manage the reporting responds from data warehouse and confirm its accuracy Support all account management managers to draw their scales and negotiate ways to improve the overall collection lifecycle ·         Manage overall system readiness and ensure all data is easily fetched Customer Experience Management·         Manages the direct interaction effectiveness with all corporate segments and monitors these in precise Defining and developing KPIs for customer experience Ensuring the development of customer experience improvement initiatives in conjunction with service managers ·         Development of customer experience improvement initiatives and ensuring their effective communication to customer groups Evaluating Resource Utilisation Assist senior management in the effective achievement of function objectives by setting unit and individual objectives, managing performance, developing and motivating staff, providing formal and informal feedback and appraisal in order to maximize subordinate and unit performance ·         Training staff or employees to deliver excellent customer service and involving in staff appraisals and recruitment process Service Excellence Manages overall Business customer’s segment credit’s lifecycle and their collection  behaviour Analyze collection processes and establish best practices for all receivable types. ·         Adhere to all CITC and Audit procedures and regulations to ensure full compliance exists.  Monitor, self test and review established control points Collection Directions Eliminate the churn possibility with introducing all retention aspects to retain overall business segments base Set and measure customer service standards for the teams in collaboration with the business unit's service level agreements ·         Manage effectiveness of internal collection of receivables versus collection agencies, making sure highest degree of collections, while weighing internal collections costs Process Management Provide strategic direction and operation leadership for all relevant Business initiatives. Cultivate an environment that encourages maximum productivity and service effectiveness, personal growth and development, open communications and teamwork with Order to sales team members. Must be able to thrive under tight deadlines ·         Lead business initiatives with key stakeholders in the Business organization to review results, including developing processes to support continuous improvement and new revenue generating ideas, and identifying risks that would impact critical targets Communications & Working Relationships·         Internal: Liaising with departmental heads to ensure customer’s voice is heard and properly addressed ·         External: Maintain proactive retention and anti-churn environment ESSENTIAL REQUIREMENTS  Bachelor degree in a Financial field MBA preferred 10 years professional experience with at least 4 years of expertise in banking sector PC literate Fluent and literate in English and Arabic  KEY SKILLS  Strong interpersonal skills Strong team management skills Customer Service Focus                  Communication Decision Making Innovation Leadership Team work  BENEFITS ·         Salary will reflect experience levels and interview performance
Reference :	Management
Contract type :	Permanent
Job(s) available :	1
Experience required :	7-10 years
Studies level required :	Bachelors Degree
Working place :	Saudi Arabia
Weekly working duration :	Full Time
Creation date :	24/05/2011

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