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Our client is a leading retail group representing some of the most
popular, developing and respected brands within food retail – Supermarkets,
Hypermarkets, Convenience stores and Malls.
They are currently looking for an experienced Loyalty Program Manager for their expanding team in Riyadh. This
role is open to all nationalities that have strong experience in Food Retail.
KEY RESPONSIBILITIES
- Develop
and project manage an advanced multi-channel loyalty programme for all
brands
- Oversee
the design of the loyalty programme and all related features
- Develop
and implement the business CRM & loyalty strategy to improve acquisition
and retention of customers
- Drive
growth and development of the Loyalty Card discount scheme to deliver
positive change to membership volumes, purchase behavior and attrition
- Define,
implement and manage all marketing communications with Card members via
email and direct mail
- Manage
the existing Loyalty Card helpdesk team and all operational functions of
the scheme including budget management, customer services queries,
management of stock items and development of customer facing materials
- Ensure
the smooth transition of the Loyalty Card scheme into the broader loyalty
plans
- Work
with other internal departments to ensure all loyalty features are
executed in all sales channels
- Work with
all existing agencies and suppliers to develop the service received and
identify more efficient ways of working
- Provide
ongoing competitor and high street awareness of CRM and loyalty
developments
ESSENTIAL
REQUIREMENTS
- 5 years experience in developing
commercial Loyalty programs in a leading retail company
- At least 3 years in a
Management/ Supervisory role
- Technical and Managerial
experience in designing, developing programs and marketing integrated
systems and building clients' database
- A dynamic personality
with a desire to succeed
- Experience in Saudi
Arabia or the Middle East very welcome
SALARY
Salary
package will depend on experience levels and interview performance
Our client is a leading retail group representing some of the most
popular, developing and respected brands within food retail – Supermarkets,
Hypermarkets, Convenience stores and Malls.
They are currently looking for an experienced Loyalty Program Manager for their expanding team in Riyadh. This
role is open to all nationalities that have strong experience in Food Retail.
KEY RESPONSIBILITIES
- Develop
and project manage an advanced multi-channel loyalty programme for all
brands
- Oversee
the design of the loyalty programme and all related features
- Develop
and implement the business CRM & loyalty strategy to improve acquisition
and retention of customers
- Drive
growth and development of the Loyalty Card discount scheme to deliver
positive change to membership volumes, purchase behavior and attrition
- Define,
implement and manage all marketing communications with Card members via
email and direct mail
- Manage
the existing Loyalty Card helpdesk team and all operational functions of
the scheme including budget management, customer services queries,
management of stock items and development of customer facing materials
- Ensure
the smooth transition of the Loyalty Card scheme into the broader loyalty
plans
- Work
with other internal departments to ensure all loyalty features are
executed in all sales channels
- Work with
all existing agencies and suppliers to develop the service received and
identify more efficient ways of working
- Provide
ongoing competitor and high street awareness of CRM and loyalty
developments
ESSENTIAL
REQUIREMENTS
- 5 years experience in developing
commercial Loyalty programs in a leading retail company
- At least 3 years in a
Management/ Supervisory role
- Technical and Managerial
experience in designing, developing programs and marketing integrated
systems and building clients' database
- A dynamic personality
with a desire to succeed
- Experience in Saudi
Arabia or the Middle East very welcome
SALARY
Salary
package will depend on experience levels and interview performance
Our client is a leading retail group representing some of the most
popular, developing and respected brands within food retail – Supermarkets,
Hypermarkets, Convenience stores and Malls.
They are currently looking for an experienced Loyalty Program Manager for their expanding team in Riyadh. This
role is open to all nationalities that have strong experience in Food Retail.
KEY RESPONSIBILITIES
- Develop
and project manage an advanced multi-channel loyalty programme for all
brands
- Oversee
the design of the loyalty programme and all related features
- Develop
and implement the business CRM & loyalty strategy to improve acquisition
and retention of customers
- Drive
growth and development of the Loyalty Card discount scheme to deliver
positive change to membership volumes, purchase behavior and attrition
- Define,
implement and manage all marketing communications with Card members via
email and direct mail
- Manage
the existing Loyalty Card helpdesk team and all operational functions of
the scheme including budget management, customer services queries,
management of stock items and development of customer facing materials
- Ensure
the smooth transition of the
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