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Job Purpose The individual holding this position will be required to plan, organize, coordinate, and supervise the development of Airport Systems and their deployment. Lead and supervise the AS team. The individual will also be responsible for the development and continuous appraisal of all systems and procedures under his/her scope and manage all the airport applications and staff: To ensure that all Airport ICT systems are capable of meeting all stakeholder, user and business requirements at all times with no loss of service to the business To ensure, through strategic planning, that the most appropriate systems are deployed to support the business achieving its goals and appropriate training is carried out for key ITC staff To ensure that the systems invested in will put the company at the leading forefront of technology and place it a first in class in use of technology
Duties and Responsibilities Manage all the Airport systems from a day to day IT and development of new systems Implement the list of projects in a timely manner set by the company management and the ICTMP TO manage the deployment and upgrades of ICT resources and the scheduling of work for all airport systems and to be aligned with strategic needs of the business in most cost effective manner. Manage the required SLAs and outsourcing contracts concerning IT Manage the maintained accurate records of all IT operations To control and monitor the performance of the department’s operations and personnel so that established standards of quality and productive output are met within agreed SLAs. To supervise the preparation and tracking of AS procedures, work instructions, policies and authorizations for company AS. To ensure that all AS staff are trained and developed so that they are able to respond professionally to user’s needs and able to carry out developmental work without extensive reliance on outside help. To ensure that the department provides the necessary level of support for the end users. To ensure the evaluation and selection of AS Bids/Suppliers are within the specifications set by ICT Master Plan and to work with the Head of Procurement to purchase the most cost effective solutions. To keep staff informed about the latest technologies at the company and define/use best practices/processes to support the overall corporate strategy (All sites and operations) To ensure that the AODB and AS are properly interfaced.
Qualifications
MBA with an emphasis in a technology related field or a higher degree in engineering management, business management or related field. OR Minimum BS in a related field or B.Tech/ B.E in Electrical Engineering or related field or a higher degree in engineering management, business management or related field Management and technical certifications Project Management certifications
Knowledge, Skills and Experience At least 15+ years experience in operations and management of information technology in a commercial airport of similar size to the MTC PAL4. A minimum of 10 years of progressive experience in Airport IT with strong industry participation. Familiarity with Common Use Terminal Equipment (CUTE), International Airport Transportation Association (IATA), airport passenger handling and/or operations. Strong technical background, with MSCS an advantage. Ability to manage and write SOPs and EOPs. Demonstrated knowledge of laws and regulations governing the IT operations of airports; methods, practices, equipment and budget preparation and administration. Significant knowledge of airport specific applications and management systems Significant knowledge of airport specific applications and management systems specifically working in an AODB environment Ability to produce reports proposals and correspondence related to the IT operations and management systems Proven ability to establish and maintain effective working relationships with different individuals and groups. Ability to effectively organize groups to accomplish planning and implementation of set goals within a set timeline Should also have experience in managing the physical and intellectual property with company systems including security policies Must have solid analytical and troubleshooting skills Experience in dealing with Service Level Agreements Fluent in Arabic and English (verbal and written) Demonstrated high work ethics
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